Looking for a candidate who will be responsible to serve customers by planning and implementing call center strategies and operations; improving systems and processes; managing staffing.

Job Description

• Maintains and improves call center operations and system performance.
• To identify and resolve problems related to system performance by preparing and implementing actions plan.
• Perform system audits and analyses to manage performance improvement and quality assurance.
• Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
• CCRs team management: recruiting, training, administer scheduling, and monitoring performance.

Work Experience and Education Required

• 5 years of relevant experience proving the required skills given below
• Graduate – Preferably in Marketing
• Skills: Customer Focus, Process Improvement, Problem-Solving, People Skills, Teamwork, Emphasizing Excellence

Last Date to Apply

31-March-2021