Deputy Manager – Call Center

Lahore
Posted 7 months ago

Looking for a candidate who will be responsible to serve customers by planning and implementing call center strategies and operations; improving systems and processes; managing staffing.


Job Description

  • Maintains and improves call center operations and system performance.
  • To identify and resolve problems related to system performance by preparing and implementing actions plan.
  • Perform system audits and analyses to manage performance improvement and quality assurance.
  • Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
  • CCRs team management: recruiting, training, administer scheduling, and monitoring performance.


Work Experience and Education Required

  • 5 years of relevant experience proving the required skills given below
  • Graduate – Preferably in Marketing
  • Skills: Customer Focus, Process Improvement, Problem-Solving, People Skills, Teamwork, Emphasizing Excellence


Last Date to Apply

31-March-2021

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