Looking for a candidate who will be developing quality benchmarks and establish the measurement procedure to monitor the performance of overall CS function against assigned target / company vision.

Job Description

• To develop, implement, monitor, and establish in-house quality procedures, benchmarks, and specifications.
• Record, analyze, and present the statistical information with recommendations for improvements.
• Responsible for inspecting systems, processes, and outputs to identify mistakes or non-conformity issues and implement corrective actions.
• Ensure the implementation and effectiveness of training and onboarding of new hires.
• Design, develop, and conduct training & improvement plans for the CS team.

Work Experience and Education Required

• 4 years of relevant experience / Strong experience in facilitation / Familiar with both traditional and modern job training methods, trends, and techniques.
• Graduate – Preferably in Marketing.
• Good numerical skills and an understanding of statistics, Planning, and organization skills.

Last Date to Apply

31-March-2021