FAQ - Transworld Home - Best internet in Pakistan
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FAQ

1. How to order a new connection on Transworld?

You can order a new connection by using either of the following:

  1. Go to https://transworld-home.com/order fill out the form and submit.
  2. Call us at 1837
  3. Email us at: csd@tes.com.pk
  4. Visit our service centers in Karachi, Lahore, and Islamabad. Click here: https://transworld-home.com/customer-care/

It usually takes 4 working days to deploy a connection. However, our teams try hard to facilitate the customers as quickly as possible.

The installation charges for internet services are Rs. 2,500 + Tax

You can change/reset the password by following the below steps:

  1. Go to My Transworld App or visit: https://customer.transworld-home.com/login.php
  2. Enter your customer ID.
  3. Click on forgot password?
  4. Fill in the required information and click proceed.
  5. Enter the OTP received on your registered email ID.
  6. Click ‘Set Password’.

Your password will be reset/changed.

Transworld’s billing is prepaid, i.e., you pay in advance for the services.

You can pay your Transworld bill by using one of the following channels:

  1. Use My Transworld App to pay your bill:




  2. Use our Self-Care space to pay your bill: https://customer.transworld-home.com/login.php
  3. Visit our online payment options: https://transworld-home.com/payment-options/
  4. Via cheque (for corporate customers only, clearance within in 72 working hours).
  5. By Debit/Credit Card or Cash at our Customer Service Centre.

You can restore your connection for FREE for 24 hours by following these steps:

  1. Login My Transworld App & restore your connection temporarily. OR
  2. Call 1837
    • Select your desired language option.
    • Enter your customer ID.
    • Press 3 for account restoration.
    • Your services will be restored for 24 hours!
  3. Pay your bill to fully restore your internet services.

You can download your bills as follows:

  1. My Transworld App: Go to My Bills > Download Current Month’s invoice > Receive via Email > Invoice will be sent to your registered Email ID
  2. Self-Care Portal: Go to My Bills > Action > Download
  3. You can download the last 3 months’ bill through the Self-Care Space/My Transworld App.

You can download your tax certificate through our Self-Care Portal/My Transworld App.

  1. My Transworld App: Go to My Tax Certificate > Receive via Email > Tax certificate will be sent to your registered Email ID
  1. Self-Care Portal: Go to My Tax Certificate > Select Tax Year >Submit

Yes, you can freeze your connection for up to 60 days. To activate temporary suspension, follow the steps:

  1. Email suspension request from registered email ID to csd@tes.com.pk
  2. Or call us at 1837.
  3. Please note that clearing your outstanding bills for temporary blockage of services is mandatory.
  4. Monthly service blockage fee is Rs. 250 + Tax.

To change your account ownership, follow these steps:

  1. Send a change of ownership request from your registered email ID to csd@tes.com.pk.
  2. For corporate customers, a declaration of change in ownership on company letterhead with authorized signatures and NTN is mandatory.
  3. The outstanding bill should be cleared in order to process the change request.

You can relocate your connection if your relocation address falls in our coverage area. To initiate the relocation request, follow the steps:

  1. Login My Transworld App: Navigate to Service Request > Add Details > Submit to request relocation.
  2. Email us at csd@tes.com.pk or call 1837.
  3. Relocation charges: Rs. 2,000+Tax

You can request a Static IP through the following channels:

  1. Login My Transworld App > Navigate to Change Your Plan à Add-On > Static IP to submit your request.
  2. Email your request to csd@tes.com.pk.
  3. Call 1837 to speak with our support team.
  1. You can manage your subscriptions, services, and bills through the My Transworld App & Self-Care Space.

You can reach out to us through one of the following:

  1. Call our 24/7 Call Center at 1837
  2. Send us an email on: csd@tes.com.pk
  3. Visit our social media channels: Facebook, Instagram, LinkedIn

Transworld provides a range of internet plans, starting from 40 Mbps to 1000 Mbps.

  1. To check our latest packages, visit: transworld-home.com
  2. To get further information, call 1837.

You can upgrade the speed/Bandwidth of your internet by upgrading to a higher package.

  1. To check our latest packages visit: transworld-home.com
  2. My Transworld App: Navigate to Change Your Plan > Internet > Select Package to upgrade instantly.
  3. Send your package upgrade request to csd@tes.com.pk.
  4. Call 1837 for assistance.

Please check our website’s main page www.transworld-home.com and social media platforms, Facebook, Instagram for current promotions/offers.

The 3 Months Advance Payment Offer gives additional bandwidth for 3 months when you pay your bill 3 months in advance. To activate the offer, follow the steps:

  1. Dial 1837 for promo activation.
  2. Email your activation request to csd@tes.com.pk.

Yes, Transworld offers HD entertainment through the My TruTV App, featuring 120+ live HD channels and Video on Demand (VOD) content, making it one of Pakistan’s leading TV and entertainment platforms.

For details on the app and its packages, click here: https://transworld-home.com/my-trutv-app/

You can subscribe to My TruTV App using any of the following convenient options:

  1. My Transworld App: Go to Change Your Plan > TV > Select Bundle to subscribe to the services.
  2. Self-Care Portal: Navigate to My VAS > My TruTV > Select Bundle to subscribe instantly.
  3. Website: Sign up for My TruTV here: https://transworld-home.com/my-trutv-app/
  4. Email your subscription request to csd@tes.com.pk.
  5. Call 1837 to speak with our support team.

You can access the My TruTV App through multiple platforms:

  1. To download the app on mobile devices, click here:




  2. Watch on web: https://trutv.transworld-home.com/login
  3. For Android and IOS TVs: Go to the app store(s) and search for My TruTV App.
  4. For Samsung: Go to the search bar, type My TruTV app, and download.
  1. Android devices: Android 9 or above
  2. iPhone & iPad: iOS 12 or above
  3. Apple TV: iOS 15 or above
  4. Samsung TV: Tizen OS 8+ (2023 onward models)

If your TV is not compatible with My TruTV App, you will need A Set-Top Box (STB) to connect the My TruTV App to your TV.

STB charges may apply for non-compatible TVs. Customers can choose to pay either upfront or through a 24-month instalment plan.

  1. Email your STB request to csd@tes.com.pk.
  2. Call 1837 to speak with our support team.

Kaspersky is a smart parental control app designed to help you protect the kids device online & offline.  Avail the service in Rs. 299 + Tax/month.
The app offers following key features:

  1. GPS Tracking: Always know your child’s location.
  2. Activity Monitoring: Track app usage, web activity, and YouTube reports.
  3. Device Alerts: Receive notifications if the device battery is low.
  4. Safety Protection: Safeguard your child from negative online experiences.
  5. Instant Notifications: Stay informed in real-time.

For detailed information on the app & its subscription, visit: https://transworld-home.com/kaspersky/

  1. You can subscribe to Kaspersky through the following channels:
    1. My Transworld App: Navigate to Change Your Plan > Add-On > Kaspersky Safe Kids to submit your request.
    2. Email your request to csd@tes.com.pk.
    3. Call 1837 to speak with our support team.

OPTIZONE is a Gaming Route Optimization service designed exclusively for gamers. It provides a smooth gaming experience by optimizing network routes (East, West & Middle East) for popular online games. The service is available for Rs. 250 + tax per month.

You can subscribe to Optizone through the following channels:

  1. Login My Transworld App: Navigate to Change Your Plan > Add-On > Optizone to submit your request.
  2. Self-Care Portal: Go to My VAS > Optizone > Select Zone > Subscribe.
  3. Email your request to csd@tes.com.pk.
  4. Call 1837 to speak with our support team.

Mesh is a Wi-Fi device designed to extend & strengthen wireless coverage throughout your premises. Unlike traditional routers, Mesh devices create a unified Wi-Fi network that eliminates dead zones and ensures seamless connectivity.

  1. The Mesh device is available at PKR 13,350 per unit (exclusive of taxes).

You can request a Mesh device through the following channels:

    1. Email your request to csd@tes.com.pk
    2. Call 1837 for details or assistance.
    3. Order online through our website.

You can activate your voice service through:

  1. My Transworld App: Go to Change Your Plan > Voice > Add Request
  2. Call 1837 for assistance
  3. Email your request to csd@tes.com.pk

You need a telephone set, a RJ-11 wire and an active internet service to use the voice service.

Yes, you can have additional voice connections by purchasing an ATA Box (Linksys PAP2T), priced at Rs. 11,831 (inclusive of tax).

Yes, you can use the International Direct Dialing (IDD) service by paying a one-time fee of Rs. 5,000. To activate the IDD service, call 1837 or email us at csd@tes.com.pk.

The default credit limit is Rs. 500. To increase your credit limit, you can Call 1837 or email your request to csd@tes.com.pk.

For any further queries and assistance regarding our services, you can reach out to us via email at csd@tes.com.pk or call 1837.

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Manage your services, subscription & bills through My Transworld App.

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